I’m pretty sure they are. Them telling you that they’re recording the call is both them “getting your consent” to the recording (Because you continued the call) and them consenting to the recording. They may not think you will have a copy of the recording, but they basically started by saying the call can be recorded.
They are, and you should.
Most States are single party consent for recording. That means if anyone on the call wants to record the call, they can. So you don’t even need to ask.
A few States require everyone to consent to the recording. If everyone does, anyone can.
Depends on state law, but typically they have. There’s no wiretap violation unless privacy iexpecteded, you see.
I think the standard US phrasing is, “This call may be recorded for quality assurance purposes.” It is a warning to you, but also a concession from them that you may record, since it doesn’t say they may record the call, only that it may be recorded.
See, sometimes you really need the passive voice!
I’m not sure that is legally reliable… The word “may” has two meanings, one expressing permission, the other expressing possibility. Clearly they are related, but not the same, so maybe the mean “it might be recorded” rather than saying “permission exists to record it”
The point is that it’s no longer expected to be private. Therefore wiretap laws don’t apply. (But check with a state lawyer.)
By continuing to stay in this call you are obviously agreeing to be recorded unless you have the option to deny the request.
In Europe smartphones have all call recording features disabled. “Because of regulations”. So corporations and scammers can record us whenever they wish, bu lt we cannot, even though it would provide us some defence. I thing the ‘regulations’ here protect the wrong side. Which is surprising, as EU is usually quite decent in consumer protection.
smartphones have all call recording features disabled.
By default - I believe if you are determined enough, you can record the call, if nothing else with a mechanical device attached to the earpiece of your phone.
My google Pixel on Android 17 promoted me a few times to record it.
You’re actually both somewhat correct, it just depends on when you last checked! The guy you replied to is right about the old way it used to work. For years, Google blocked native call recording in Europe because of GDPR liability. Technically GDPR doesn’t outright ban it, it just requires strict consent, but Google took the easy route and disabled it by default for EU models to avoid legal headaches.
Youre right about it being present in recent software updates tho cause thankfully Google finally rolled out native call recording to European Pixels not that long ago. To get around the legal side, they built a mandatory audio warning into the app. The moment you hit record, it loudly tells the other person they’re being recorded, which checks the legal boxes for consent under EU privacy laws.
Hell, I’m in the USA and I still remember call recording being disabled on my Samsung phone only just a few years ago. I also remember being pissed I couldn’t record things such as my therapy appointments so I could simply remember things better. It wasn’t until years later when I was finally able to have that feature in stock OneUI/Android. You could also get that feature back if you bought an unlocked phone not tied to a carrier. Not sure if it is necessary anymore here in the US tho. Call recording is super useful and should be available anywhere imo, especially for accessibility reasons such as the hearing impaired.
In the old terms: there’s an app for that…
Even when the default app recording is disabled there are plenty of audio recording applications which work quite well - including with transcription. Ever need a transcript of a meeting? Put the phone in your shirt pocket with a recording app active - it’s amazingly efficient.
No. You’re wrong.
Lol, is this USAian propaganda? Absolute humbug.
In order to share the file with you, you will have to get credentials with the company that will certainly require some degree of identity proofing.
that will certainly require
Nothing. Legally - all kinds of requirements. Companies and their employees following ALL the laws? Never happens with 100% certainty.
They is why there is the concepts of one party and two party call recording consent.
If you are in a one party area, you absolutely can record the call without telling them.
Not entirely sure how it works with 2 party areas if both parties want to record the call. I am not fro a two party area.
Interesting question: what if the call crosses from a two party area to a one party area?
If the call goes from Georgia (one party) to Florida (two party) can the Georgia caller legally record without the Floridian’s consent?
Can the Georgia caller then use the legally obtained recording in a Florida courtroom? In a Georgia courtroom? On national news? If both parties are Florida residents but one party drives into Georgia for the duration of the call?
Also it’s often misunderstood to refer to the act of recording itself, when it only relates to permissibility as evidence in court. People can record phone calls wherever. It’s only the usefulness of the recording in court that changes.
In Portugal the law states any party can record as long it gets consent from the other parties, and those consents can be withdrawn at any time.
In finland, you can record any conversation that you are a part of, without asking.
Can you point me to the law that allows that?
two party consent vs one party consent. The more I learn about it, the more I understand why my old boss hated my clarifying questions on business strategy…
consents can be withdrawn at any time.
Hmm, ex post facto?
More to say, if I agree to the recording at the beginning and then a few minutes into the call change my mind, that’s allowed.
I can’t really wait until an hour after the call, realize I shouldn’t have over shared and ring you to say that you can’t record our call.
Can they record you without consent where you live?
I don’t record my calls, but I take remarkable meticulous notes that I’m happy to call upon should the need arise. If there’s a dispute, the company can produce recorded evidence to demonstrate that the notes I’ve taken were incorrect.
They inform you so that you can retract consent (by hanging up)
The problem is that there’s often no alternative means to access the service(s) you need. There should be a way to revoke consent without disconnecting.
When you are connected with a person, you can often ask for a non-recorded line, though they don’t advertise it. It’s not ideal that your call is recorded until that point, and it’s obviously an extra hassle, which is still a problem.
That turns any legal issue into “he said she said”, which corpo deffo doesn’t want.
Varies by jurisdiction but in Australia on most calls you can just tell the operator that you do not wish for the call to be recorded.
You could ask them if you may record the call and I guess they would have to follow their own policy on that.
Why would you want a recording though ?
At least in the UK, they do.
