The problem is that there’s often no alternative means to access the service(s) you need. There should be a way to revoke consent without disconnecting.
When you are connected with a person, you can often ask for a non-recorded line, though they don’t advertise it. It’s not ideal that your call is recorded until that point, and it’s obviously an extra hassle, which is still a problem.
I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.
It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different
The problem is that there’s often no alternative means to access the service(s) you need. There should be a way to revoke consent without disconnecting.
When you are connected with a person, you can often ask for a non-recorded line, though they don’t advertise it. It’s not ideal that your call is recorded until that point, and it’s obviously an extra hassle, which is still a problem.
Having worked in a call center, I would be surprised if such a thing is even possible.
That said, the call recording software was so bad, less than half of calls were actually recorded anyway. But they tried on all of them.
I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.
It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different
Single party consent means that your consent is irrelevant; they are permitted to record anyway, even if they told you they are not.
It also means that their consent is irrelevant: you are permitted to record anyway, even if you tell them you are not.
Yes, but that only applies in places with single party consent.
That turns any legal issue into “he said she said”, which corpo deffo doesn’t want.