I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.
It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different
Having worked in a call center, I would be surprised if such a thing is even possible.
That said, the call recording software was so bad, less than half of calls were actually recorded anyway. But they tried on all of them.
I only know about it because I worked in a call center and it was literally impossible at my phone, but we just transferred it to a manager’s direct line.
It may well depend on what type of call center it is though, because we dealt with privileged information in many calls. I’ve done it as a caller since, but only with similar places, so I could a sales center or cable company being different