• chiliedogg@lemmy.world
      link
      fedilink
      English
      arrow-up
      4
      ·
      edit-2
      3 hours ago

      Only in America where there’s an exclusive service contract that forces franchisees to use a very expensive third party to fix the machines. The machines throw error codes that can only be cleared by a service visit for something that should be as simple as a clean and reset. It incentivizes machines that fail often and disincentivizes the franchisee from actually keeping the machine running.

    • deeves@lemmy.world
      link
      fedilink
      English
      arrow-up
      42
      ·
      21 hours ago

      “As long as the ice cream machine still stands, this fight is not lost” ~ George Washington

    • OfCourseNot@fedia.io
      link
      fedilink
      arrow-up
      5
      ·
      19 hours ago

      I think that’s an America only thing. Sure I’m not the most loyal McCostumer (like I’m only go there if I’m out of other options) but I’ve never seen one out of service here in Europe. On the other hand I’ve heard that McDonald’s coke is better in the USA, while this side of the pond is the most watered down, flat, ass-tasting liquid one can buy legally.

      • Thebeardedsinglemalt@lemmy.world
        link
        fedilink
        English
        arrow-up
        1
        ·
        2 hours ago

        The legend behind the Coke being better at McDonald’s is supposedly the ratio of syrup to carbonated water is just a hair off, it’s stored cooler than mandated and the straws are (or at least used to be) wider than average straws to allow for bigger gulps.

      • turtlesareneat@piefed.ca
        link
        fedilink
        English
        arrow-up
        3
        ·
        17 hours ago

        There’s a servicing contract thing that happens with them here, so they’re probably engineered to break down often. Walk into a modern factory anywhere in this country and tell me their machines break down like that. It’s absurd.

        • halcyoncmdr@piefed.social
          link
          fedilink
          English
          arrow-up
          2
          ·
          14 hours ago

          It’s rather that the machines give generic errors with no useful info, requiring calling for service. And if the minimum wage workers don’t follow the instructions correctly for cleaning it will fail, but won’t give an error until the end of the process hours later.

          They’re not actually broken, it’s just a cleaning process that is easy to do wrong when you don’t care because you’re paid pennies.

          • MonkeMischief@lemmy.today
            link
            fedilink
            English
            arrow-up
            1
            ·
            11 hours ago

            I’ve also heard it’s just a long process, so if they’re backed up with orders, “it’s broken” again. :p