As somebody who works in service desk, we love it when the users let us work away. Don’t go too far though, I might need you on standby to enter your creds
I don’t do support like that anymore, but I hated users dropping off their laptop and stating they would be back after their one hour meeting only for you to need their credentials within 2 minutes and the person not showing back up for several hours, to then complain it’s not fixed. And no, I refused to reset their password without consent. Usually they wouldn’t even give you the time to ask for that.
As somebody who works in service desk, we love it when the users let us work away. Don’t go too far though, I might need you on standby to enter your creds
I don’t do support like that anymore, but I hated users dropping off their laptop and stating they would be back after their one hour meeting only for you to need their credentials within 2 minutes and the person not showing back up for several hours, to then complain it’s not fixed. And no, I refused to reset their password without consent. Usually they wouldn’t even give you the time to ask for that.