There is no Saturn in the Netherlands, but Mediamarkt doesn’t go above and beyond for anyone here. I think it’s because their biggest competitor (Coolblue) does and they can’t compete. Since they can’t compete with the internet on price they seem to have had to focus on having products on display so you can see and feel them (and in case like phones, tv’s and laptops you can try them). But once you’ve bought something and it breaks and it comes to warranty is entirely dependent on whether they think they can get the manufacturer to fix/replace it or not. If it is slightly questionable it isn’t the manufacturers problem they’ll turn you away as far as i’ve heard. I still come there every once in a while but it’s been years since i bought something there because of a single bad experience.