Well… I’ll have to go shop somewhere else.
I’ve stopped buying at MediaMarkt/Saturn long ago because of their non-existing customer service. I’ve had nothing but bad experiences everytime I have had to contact them.
I had the opposite experience with Mediamarkt here in Sweden, we had customer support go above and beyond to help us, even in those instances we ourselves were partially to blame for some product issues.
They weren’t making any profits here though, so the Norwegian electronics chain Power bought their Swedish operations.
There is no Saturn in the Netherlands, but Mediamarkt doesn’t go above and beyond for anyone here. I think it’s because their biggest competitor (Coolblue) does and they can’t compete. Since they can’t compete with the internet on price they seem to have had to focus on having products on display so you can see and feel them (and in case like phones, tv’s and laptops you can try them). But once you’ve bought something and it breaks and it comes to warranty is entirely dependent on whether they think they can get the manufacturer to fix/replace it or not. If it is slightly questionable it isn’t the manufacturers problem they’ll turn you away as far as i’ve heard. I still come there every once in a while but it’s been years since i bought something there because of a single bad experience.
