Spent too long in tech support - The trick with people like this is to move the goal to something that they certainly haven’t done before yet still accomplishes the same goal. Here I would honest to God ask the customer to check the pins on the power cable to make sure they’re straight. I don’t give a damn about those pins but they have to unplug the computer to look.
Once I had a user swear up and down they restarted the computer 3 times, and asked if I thought they were an idiot.
I said, “No, I’m not saying you’re an idiot, but your computer is saying it’s boot time was 18 months ago.”
Spent too long in tech support - The trick with people like this is to move the goal to something that they certainly haven’t done before yet still accomplishes the same goal. Here I would honest to God ask the customer to check the pins on the power cable to make sure they’re straight. I don’t give a damn about those pins but they have to unplug the computer to look.
I used to tell them I was checking something and open up cmd and get system uptime right after asking that.
The number of people shocked at being called out for having their PC on for over 60 days straight is enough to make anyone lose faith in humanity.