5 point scales are dumb because there’s too much ambiguity with 2s and 4s. Since everyone has an inconsistent definition of what those mean, they don’t really mean anything. Knowing that intuitively, people spam 5s and 1s because those are unambiguous.
3 or even 2 point scales are better. Dislike, Neutral, Like / would not recommend, would maybe recommend, would always recommend or just removing the middle option to push people off the fence.
5 point scales are dumb because there’s too much ambiguity with 2s and 4s. Since everyone has an inconsistent definition of what those mean, they don’t really mean anything. Knowing that intuitively, people spam 5s and 1s because those are unambiguous.
3 or even 2 point scales are better. Dislike, Neutral, Like / would not recommend, would maybe recommend, would always recommend or just removing the middle option to push people off the fence.