For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
ratings are not objective, no matter how hard we try we are not creatures of objectivity. when it comes to rating other people most of us want to be nice
The Internet is to blame for a lot of it. We have all these amalgumated ratings visible, and people want their review to impact that total score. The most impact they can have is putting a review at either extreme.
For real, the fact that the former is how people have started using the five start system is crazy. Uber driver has less than a 4.8 rating? Cancel that ride, he must be a monster.
ratings are not objective, no matter how hard we try we are not creatures of objectivity. when it comes to rating other people most of us want to be nice
The Internet is to blame for a lot of it. We have all these amalgumated ratings visible, and people want their review to impact that total score. The most impact they can have is putting a review at either extreme.