The point is that it is impossible to have support of every single software you use in-house. So it is better to outsource it to companies who have specialized support on hand 24/7, and who have been solving those kinds of issues every single day of the year. They don’t need to flip through the documentation in order to solve it.
In companies, a problem that causes the entire company from being unable to generate profit for 24hours costs way more than a support contract.
What? No!
The point is that it is impossible to have support of every single software you use in-house. So it is better to outsource it to companies who have specialized support on hand 24/7, and who have been solving those kinds of issues every single day of the year. They don’t need to flip through the documentation in order to solve it.
In companies, a problem that causes the entire company from being unable to generate profit for 24hours costs way more than a support contract.
That’s exactly my point?